We know how important it is to find good information regarding a given product. For this reason we have developed a systematic and comprehensive review process. This process helps take out the bias. Our system consists of a 5 category system to evaluate a massage chair. Each category has equal weight and the value of each category is between 0 to 20 points. All the scores of each category are added up to give an overall rating. Our categories include Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. This systematic approach forces us to a disciplined method of evaluating a massage chair to help guide anyone looking at massage chairs. In this review we evaluate the Omega M-2 Orion Massage Chair which is in the entry level price range of $1,500 and under.
Warranty & Customer Service: This category is about the consumer being protected and taking less risk in the transaction. The product is covered by the warranty and customer service is how well the company supports its customers. Omega Massage, manufacturer of the M-2, covers it with the following: 1 year on the frame, 6 months on parts, and 6 months labor and 6 months shipping. This is strong warranty coverage at this price range. What about the customer service side? Our experience has been very positive with Omega. They diagnose quickly, and turn things around in minimal times. We rate the Omega M-2 Orion an 18 in Warranty & Customer.
