The frequently used meaning of EQ (or Emotional Intelligence Quotient) is “the ability, capacity, skill or a self-perceived ability to identify, assess, and manage the emotions of one’s self, of others, and of groups.”
It might sound like it has nothing to do with the workplace. However, when you fully realize the concept, you will see it is an exhilarating and vibrant dimension of Organizational Behavior and communication. EQ, at its basest form, is empathy. Walking in someone else’s shoes, relating to them, and helping them work through their problems to become more productive. This empathetic process will help you to form important work relationships. Many people want to work on their EQ skills in order to improve their personal relationships. However, we employ it here in a way that can help you relate better at work and at home.
When there’s a lack of communication in the workplace, we begin to assume that everyone’s actions are meant in bad intent. We assume that everyone is out for themselves and monetary rewards, which means the workplace must be a dog eat dog place. By necessity, we sacrifice everyone else to get ahead. But the repercussions can be dire. Think about if you have an organization of 100 people, and each is going out for their best interest. The course of the company is split in 100 different ways, and mistrust is bred again and again.
